Quick hit · A Headland concept build
Registration has one famous failure mode: one long line while three desks stand empty. Put the wait times where attendees can see them - on the screens, in the app - and the crowd spreads itself. Watch it work.
The board needs one honest thing: a real wait time per desk. Everything else is attendees doing the load balancing themselves.
Each desk’s wait feeds the board. Attendees pick the short line and balance the crowd themselves.
A small build on the check-in system already in place. The desk team never faces one long line and three idle desks.
Peak-hour throughput, no extra staff, and a calm first impression that shows up in survey scores.
A concept build, and a starting point: your desks, your scanners, your floor screens. The line is a design problem, and it is a solvable one.