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HEADLANDCUSTOMER EXPERIENCE

Concept ii · A Headland concept build

A whole event app, with a concierge in it.

Relayforge Connect is fictional. The mechanics are not: one unified agenda, registration that holds up at 8am, and help that answers from the event’s own content. It adapts while the day is happening, too - the agenda reorders around the sessions Maya actually attends, not in a report three weeks later. Push the buttons - it all works, on phone or desktop.

Relayforge Connect
Harbor Convention Center, Seattle · Tue-Thu
Maya Chen · Attendee

Morning, Maya.

Tuesday at Connect. Here is your day at a glance.

Your badge

Maya Chen · Brightstack · Attendee
Show at the door - scans in about two seconds

Next up: Opening Keynote

Main Hall · 9:00-10:00 · Priya Nair

Your day so far

1 session in your agenda · 0 people connected · Lunch 12:00-1:30, Hall B
Tip: add sessions in Agenda and they land here

Tuesday, unified.

Keynotes, tracks, and networking in one agenda - no hunting across tabs.

Speakers

Tap a speaker for the full profile - bio, sessions, and a way to say hello.

Ask Connect anything.

Answers come from the event’s own content - schedule, FAQs, venue - and a human picks up when the question gets personal.

Morning, Maya. Badge questions, lunch, directions, Wi-Fi - ask away.

Wayfinding, not a map.

Directions from where you are standing to where lunch is. Pick your room:

Room 204 → Lunch, Hall B

    About 4 minutes

    Today’s lunch

    Hall B · 12:00-1:30 · The menu feeds itself in from catering - nobody re-types it.

    Synced from the caterer’s confirmation at 6:02 AM. Allergen cards print from the same feed.

    Eating out tonight?

    The Connect dining guide: who near the venue can host 10, 15, 20 of you.
    Open guide

    People

    Attendee-to-attendee, without the awkward. Say hello first, trade details when both sides say yes.

    Sponsor spotlights

    Not logos on a wall. Each sponsor gets one genuinely useful thing to do.

    How it works

    One app sounds simple. What is worth paying for is what it replaces: the PDF agenda, the email blast, the printed map, and “ask at the desk” as the answer to everything.

    What happens

    One feed - sessions, speakers, capacity, menus - keeps the app and its concierge current. A person steps in when a question gets personal.

    Who pays, who benefits

    The organizer funds the build, sponsors their spotlights. Attendees get one place, not five links and a paper program.

    Where the return is

    Fuller rooms, a shorter desk queue, and sponsor placements that get opened - and counted.

    Built by Headland CX - Steven Killian

    A concept build, and a starting point: win the work and we begin here - your event, your platform, your brand on it. Fictional event and companies; the mechanics are the point.

    Email Steven